Idaho Security Guard Licensure Practice Exam

The correct answer is to offer assistance to the person. This is because, as a security guard, your primary role is to maintain a safe and secure environment for all individuals within your vicinity or area of authority. This includes helping individuals who may be in need of immediate assistance, such as a person with a disability having trouble with their wheelchair. Not only is this part of delivering excellent customer service, but it is also a requirement under the accessibility laws in Ontario, which place a duty on service providers like security guards to accommodate individuals with disabilities. So, in a real-world scenario, you should make an attempt to provide help, whether that's aiding in fixing the wheelchair if possible, contacting someone who can, or offering other forms of help depending on the situation.